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How h0star Handles Your Personal Data

This privacy policy sets out exactly what personal data h0star collects when you open an account, make a deposit via UPI or PhonePe, or contact our support team…

Data Collected on Account OpeningPayment Record HandlingYour Right to Access DataCookie ControlsData Retention Schedule

Explore Lobby Read FAQ

Explore What Data We Collect and Why

h0star Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with h0star, we collect the details you provide during registration — name, email address, date of birth and contact number. When you transact through UPI, Paytm or PhonePe, we record transaction identifiers and amounts to fulfil your deposit or withdrawal request

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and comply with applicable financial regulations. Device data such as IP address, browser type and session timestamps are collected automatically to secure your account and detect unusual access. We do not sell your personal data to third parties. Data is shared only with payment processors and
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identity verification partners where this is strictly necessary to operate your account. All processing is subject to local law, and access to our services is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Browse Your Privacy Contact Options

If you have a question about how your data is handled, want to request a copy of what we hold, or need to ask us to delete your account data, our privacy…

Email Privacy Requests Send your data access, correction or deletion request to our privacy team by email. We acknowledge every request within 24 hours and aim to resolve it within 14 calendar days of receipt.

Live Chat Support Open the live chat window inside your account dashboard to speak with a support agent directly about any privacy concern. Agents are available at all hours and can escalate to the privacy team immediately.

Help Centre Ticket Submit a formal privacy ticket through the Help Centre portal. Attach any supporting identity documents securely so we can verify your identity before acting on the request, keeping your account safe.

DATA PROTECTION PRACTICES

Switch Between Security Layers We Keep in Place

Our approach to data security is built on layered technical controls and clear human processes — from how cookies work on your device to how long we hold your payment records after…

Encrypted Data Storage

All personal and payment data is stored with AES-256 encryption at rest. UPI, Paytm and PhonePe transaction records are held on isolated servers with access restricted to authorised personnel only, logged on every read.

Cookie Controls

We use strictly necessary cookies to keep your session active and analytical cookies to understand page performance. You can adjust non-essential cookie preferences at any point through the cookie settings panel in your account.

Account Security Layer

Two-step login verification is available for every account. When you enable it, a one-time code is sent to your registered mobile number before access is granted, reducing the risk of unauthorised entry even if a password is compromised.

Data Retention Schedule

Transaction records are retained for the period required by applicable financial regulation in the jurisdiction where your account is registered. After that period lapses, records are securely deleted or anonymised in line with our internal schedule.

Third-Party Data Sharing

We share your data only with partners who are strictly necessary for account operation — payment processors for UPI and PhonePe settlements, and KYC verification providers. Each partner is bound by a data processing agreement with us.

Your Right to Request Changes

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion of your account data at any time. Submit your request through email or live chat and we will confirm the outcome in writing.

Open Answers to Your Privacy Questions

These questions cover the data rights and privacy practices we hear about most from people with h0star accounts in India. If your question is not listed here, reach out through live chat or the Help Centre and a member of our privacy team will respond directly.

We collect your name, email address, date of birth, phone number and any identity documents you submit for verification. Device data — IP address, browser type, session timestamps — is collected automatically to keep your account secure.

Transaction identifiers and amounts processed through UPI, Paytm or PhonePe are stored encrypted and used only to fulfil deposits and withdrawals and meet applicable financial reporting requirements. They are not shared with advertisers.

Yes. Submit a data access request by email or through the Help Centre ticket system. We will verify your identity first, then send a structured copy of your personal data within 14 calendar days of confirming the request.

Send a deletion request via email or live chat with your account details. We will remove personal data that is no longer required by law or regulation. Data subject to mandatory retention periods will be securely deleted once those periods expire.

We use strictly necessary cookies to keep your session running and optional analytical cookies to understand how pages are used. You can review and adjust your cookie preferences at any time through the settings panel inside your account dashboard.

Data may be processed by payment partners such as UPI and PhonePe processors or identity verification services, some of whom operate internationally. Any cross-border transfer is governed by a data processing agreement and subject to applicable local law.

We retain transaction records and identity documents for the period required by applicable financial and regulatory obligations in your jurisdiction. Personal data no longer subject to retention requirements is securely deleted or anonymised after account closure.

How h0star Handles Your Personal Data

Browse Your Privacy Contact Options

Switch Between Security Layers We Keep in Place

Encrypted Data Storage

Cookie Controls

Account Security Layer

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Open Answers to Your Privacy Questions

01 What personal data does h0star collect when I open an account?

02 How are my UPI and PhonePe payment records handled?

03 Can I request a copy of all the data h0star holds on me?

04 How do I ask h0star to delete my account data?

05 Does h0star use cookies, and can I control them?

06 Is my data shared with third parties outside India?

07 How long does h0star keep my data after I close my account?

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