Reference

Explore the Rules That Govern Your h0star Account

These terms and conditions set out the agreement between you and h0star when you open an account and use our platform, where permitted by local law in India.

Account Eligibility RulesDeposit & Withdrawal TermsUPI, Paytm, PhonePe ConditionsAccount Suspension PolicyGoverning Law Clause

Explore Lobby Read FAQ

Browse the Full Scope of This Agreement

h0star Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This agreement applies to all account activity on h0star, including deposits made through UPI, Paytm, PhonePe and Google Pay, and any withdrawals processed back to those same rails. Access to our platform depends on local law in your state or territory — it is available only

1
where local law permits. We reserve the right to restrict or suspend account access in jurisdictions where use is not permitted. Any changes to these terms will be communicated to the registered contact address on your account at least seven days before they take effect. Continued
2
use after a change notice constitutes acceptance of the revised terms. If you disagree with any revised clause, you may close your account without penalty by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT AND ESCALATION

Open a Support Ticket About These Terms

If any clause in this agreement is unclear or you believe your account has been handled incorrectly under these terms, reach our team through the channels below.

Live Chat Available from 09:00 to 01:00 IST every day. Start a chat session directly from your account dashboard to raise a terms-related query and receive a written transcript of the conversation.

Email Support Send your written query to our dedicated support address. Include your registered account ID and a clear description of the clause you are querying so our team can respond with precision within 24 hours.

Help Centre Our help centre contains clause-specific articles that explain each section of these terms in plain language. Search by keyword or browse by topic — account, payments, or account closure.

ACCOUNT SECURITY AND DATA

See How We Handle Your Account Data

Under these terms, h0star is committed to keeping your account data secure, your transaction records accurate, and your personal details used only for the purposes described in our privacy policy.

Data Retention Period

We retain your account data, transaction history and communications for as long as your account remains active and for a minimum of five years after closure, in line with financial record-keeping obligations under applicable Indian law.

Cookie Use Under Terms

By accepting these terms, you also accept our cookie policy. We use session cookies for account security and analytics cookies to understand how you navigate the platform — you can manage cookie preferences from your account settings page.

Account Security Obligations

You are responsible for keeping your login credentials confidential. These terms require that you notify us immediately if you believe your account has been accessed without your consent — we can freeze account activity within minutes of receiving your request.

Right to Request Data

Under these terms and applicable data-protection law, you may request a copy of all personal data we hold about your account. Submit the request via email from your registered address and we will respond within 30 days.

Who to Contact for Changes

To request a correction to personal details on your account — such as your registered mobile number or linked UPI ID — contact our support team via email with proof of identity. Changes are processed within two business days.

Account Termination Rights

These terms grant both you and h0star the right to close an account. You may request closure at any time with no fee; we may suspend or terminate an account if we identify a breach of any clause in this agreement, with written notice provided.

Frequently Asked Questions About These Terms

The questions below address the clauses our account holders ask about most often. If your query is not covered here, use the live chat or email channels listed in the support section above to reach our team directly during operating hours.

Yes. All deposit and withdrawal transactions processed through UPI, Paytm, PhonePe or Google Pay are governed by these terms. Each transaction must comply with the amounts and frequency limits described in the payments clause of this agreement.

We may update these terms and will notify you via your registered contact details at least seven days before changes take effect. If you continue using your account after the notice period, you are considered to have accepted the updated terms.

A breach may result in temporary suspension or permanent closure of your account, depending on the nature of the violation. We will notify you in writing before taking action except where immediate suspension is required to prevent further harm.

Submit a closure request via email from your registered address or through live chat. We will process the request within two business days. Any remaining withdrawable balance will be returned to your verified UPI or Paytm account after identity confirmation.

Access depends on local law in your state or territory and is available only where local law permits. It is your responsibility to verify that using the platform is lawful in your specific location before opening or continuing to use your account.

Send a data-access request from your registered email address to our support team. We will compile and deliver a copy of all personal data held on your account within 30 days, as required under applicable data-protection law.

Disputes are governed by the laws applicable in the jurisdiction stated in the governing-law clause of this agreement. If a dispute cannot be resolved through our support channels, the matter may be referred to the appropriate legal forum as specified in that clause.

Explore the Rules That Govern Your h0star Account

Open a Support Ticket About These Terms

See How We Handle Your Account Data

Data Retention Period

Cookie Use Under Terms

Account Security Obligations

Right to Request Data

Who to Contact for Changes

Account Termination Rights

Frequently Asked Questions About These Terms

01 Do these terms apply to deposits made through UPI, Paytm and PhonePe?

02 Can h0star change these terms without my consent?

03 What happens if I breach these terms?

04 How do I close my account under these terms?

05 Is access to h0star permitted in my state in India?

06 How can I request a copy of my personal data held under these terms?

07 Which law governs disputes arising from these terms?

Related Pages